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uci99 Terms & Conditions Made Clear

uci99 Terms & Conditions set out how you open, use and protect your account, including phone verification, wallet ownership and access where local law permits.

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HELP WITH TERMS

Get Account Policy Help Directly

A clear support route matters when a Terms & Conditions question affects your account or wallet status.

Account wording Ask us to explain a clause about phone verification, login access or account ownership. Include your registered phone number and the exact section title so we can answer the Terms & Conditions question against your account record.
Wallet status For DANA, OVO, GoPay, QRIS or bank transfer questions, send the payment reference shown in your account. We can check whether the issue concerns a matching detail, an incomplete account step or a pending status.
Policy change request If a personal detail needs correction, contact us through the account support path before opening another profile. Tell us what changed and why; we will explain the available account step under the current Terms & Conditions.
HOW WE APPLY TERMS

Your Data And Account Safeguards

We apply this policy through practical account controls rather than broad promises. Phone verification helps connect access to the account holder, payment references help trace wallet status, and policy requests stay linked…

Account details

We use the details you submit to create and maintain your account, check phone verification and connect support requests with the correct profile. Entering another person’s phone or wallet details can delay access while we resolve the mismatch.

Cookies

Cookies can keep a session connected to the correct account path and help remember basic page settings. Your browser controls whether cookies are stored, but changing them may interrupt login or require you to repeat an account step.

Payment records

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference may be retained with the related account record. This lets us check status questions without treating a wallet screenshot as the only proof of ownership.

Login protection

Keep your password and phone access private, and contact us if either is exposed. We may pause an account step while checking ownership, particularly when the submitted phone, wallet detail and login pattern do not line up.

Record retention

Account and transaction records may remain available for operational, dispute and legal needs described in the current Terms & Conditions. If you ask about a retained record, provide the account phone number and the relevant reference.

Requesting changes

Use the support route attached to your account when you need a correction, clarification or policy-related change. We may ask for the same phone verification used at account access before changing personal or payment-linked details.

Answers Before You Open An Account

The questions below address the Terms & Conditions points that most often affect an Indonesian account: eligibility, verification, wallet matching, policy changes, records and contact. Read them with the full wording before you open an account, especially when access depends on local law or your payment details need correction.

They apply to your account creation, phone verification, login access, wallet or bank transfer references, lobby access and support requests. They also explain how we handle policy updates, cookies, stored records and requests to correct account details where local law permits.

Yes. Access depends on local law, and we may limit an account step where local requirements do not permit it. The Terms & Conditions describe the account information we need, while your location and submitted details help determine whether access can continue.

Matching details help us connect a DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference with the correct account. If the phone or payment details differ, we may pause the request and ask you to complete an ownership check.

You can contact us through the account support path and explain the correction needed. Include your registered phone number and the relevant detail. We may repeat phone verification before changing personal or payment-linked data under the Terms & Conditions.

When a change affects the agreement, we make the revised Terms & Conditions available through the policy path. Read the displayed version before continuing. If the change affects your account access or payment steps, contact support with the clause you want clarified.

The retention period depends on operational, dispute and legal needs described in the current Terms & Conditions. Records connected to phone verification, QRIS, wallet status or bank transfer checks may be retained so we can answer a later account query.

Open the support path from your account and name the clause or section heading. Add your registered phone number and any relevant transaction reference, such as a DANA or QRIS status record, so we can give an account-specific explanation.

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