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Legal access starts with clear account rules

Our uci99 Legal page brings account access, data handling and payment-record rules into one place, so you can check the conditions before opening an account.

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uci99 Legal access starts with clear account rules
HELP ROUTES

Reach the right Legal help path

A clear contact route matters when a policy question affects your account or wallet record. Start from the support path attached to your signed-in account and state whether your request concerns access…

Account access Use the account support route when phone verification or a policy check prevents access. Tell us the exact screen message and the device path you used, such as mobile browser login, so we can separate an access issue from an eligibility rule.
Wallet records For DANA, OVO, GoPay, QRIS or bank-transfer questions, include the payment reference and account phone number through the signed-in support path. We use those details to locate the relevant record without asking you to disclose your wallet password.
Policy requests Ask for a Legal clarification when you need the wording applied to your account, a data change or a record request. Describe the specific clause or field involved, and we will route the request for a focused response.
DATA PRACTICE

How we handle your account records

Legal handling is practical: we use the details needed to operate an account, check a payment record and respond to a policy request.

Data collection

We may record details you provide during account creation, including your phone number and verification status. Payment references from DANA, OVO, GoPay, QRIS or bank rails can also be linked to the account activity needed for a policy or status check.

Cookie settings

Cookies and similar browser storage can help keep a signed-in session connected to the correct account. You can adjust browser settings, though disabling them may interrupt the login path or prevent a policy page from matching your session.

Account security

Phone verification helps connect account access to the number entered during registration. Do not share passwords or one-time codes. If a sign-in looks unfamiliar, use the account support route and mention the time and device shown in your account history.

Record retention

We retain account and payment records for the period needed to administer the account, resolve disputes and apply the Legal terms. A request about a particular record should include its date, reference and account phone number.

Changing details

If your phone number or personal details change, ask through the signed-in account path before making another payment. We may need to verify the request so the change does not disconnect your account from an existing wallet or bank record.

Who handles requests

Our account support team receives access and data questions through the available signed-in route, then sends policy matters to the appropriate handler. Include only the minimum details needed; never attach a password, PIN or wallet login.

Legal questions Indonesian account holders ask

These Legal answers focus on the account, data and payment questions you may search before opening access. Check the wording shown on your account as well, because eligibility depends on local law and the details connected to your request.

It covers account access, phone verification, personal data, cookies, payment records, retention and policy contact steps. It also explains that access or eligibility depends on local law, so the conditions shown for your account and location should be checked before you proceed.

Yes. Our Legal wording is prepared for Indonesian account holders and refers to local payment records such as DANA, OVO, GoPay and QRIS. Availability is where local law permits, and the account screen may apply additional location or verification conditions.

We may keep the phone number, verification status, account details and payment references needed to administer access and resolve a policy question. A DANA, OVO, GoPay, QRIS, bank-transfer or virtual-account reference may be connected to the relevant account record.

Use the signed-in support route and identify the exact field or record you want changed. Include your account phone number and a clear reason, but do not send a password, PIN or one-time code. We may verify ownership before making an update.

Cookies can keep your mobile browser connected to the correct signed-in account and policy session. If you block or clear them, login or page continuity may stop working. You can change browser settings, then sign in again before sending a Legal request.

Use the account support route for a DANA, OVO, GoPay, QRIS, bank-transfer or virtual-account record. Include the date, reference and account phone number. We use those details to locate the record, while your wallet password and verification code must remain private.

Yes. Send the screen message, device path and approximate time through the account support route. We can check whether the change relates to phone verification, a payment record or a local-law condition. Access remains available only where local law permits.

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